Refund policy

Return Policy

We want you to be completely satisfied with your purchase! If you’re not entirely happy, we offer a 30-day return window for eligible items. Please review the details below for our return and refund guidelines:

• Return Window: Items must be returned within 30 days of delivery in their original, unused condition.

• Return Shipping: The customer is responsible for return shipping.

• Refunds: Refunds will be processed to the original payment method within [5-10] business days after we receive and inspect the returned items. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at info@tfpnola.com.

Please note: No returns on perishable items, custom items, personal care items, seasonal items, and items with large discounts.

If you have any questions or special requests, feel free to contact us for assistance!

To start a return, you can contact us at info@tfpnola.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@tfpnola.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.